Refunds and withdrawal

Version 2026-10-22.

Charges you do not pay

• A render that fails costs nothing.
• A render you cancel before it starts costs nothing. A running render you cancel is charged up to the moment Steller receives the cancellation.
• You are never charged more than the maximum shown before a render starts.

Unused balance

Your balance does not expire and is not exchanged for cash. You get unused balance you bought back in three cases: within 14 days of a top-up (below), when you delete your account, and when you decline a rate increase (see the terms). Free minutes are never refunded.

Right of withdrawal and refunds of top-ups

Top-ups

Within 14 days of a top-up you can ask for the unused part of it back, for any reason. As a consumer in the EU, the EEA, the United Kingdom or Switzerland, this also covers your right to withdraw from the top-up, which starts on the day you buy it. Balance already spent on renders is not refunded, because those renders have been fully performed at your request.

Renders

A render is a digital service that starts immediately at your request. Before your first render, Steller asks you to request that renders start right away, before any withdrawal period ends, and to confirm that you know you lose your right of withdrawal for a render once it has been fully performed. We save your answer, confirm it by email, and ask again when the rate or the terms change.

How to ask

Ask Paddle, our reseller, at paddle.net, or write to support@steller.work; we answer within two working days. Paddle refunds the original payment method within 14 days of approving the refund. As a consumer in the EU you can also use the withdrawal button in Paddle's customer portal, linked from your receipt.